customer experience management
Customer Experience Management is not a sweet add on to the organization. The Customer experience should be an intentional business strategy developed by understanding all the touch points the customer has with the organization.
Customer Experience Management Workshop is designed based on our real project experiences and it gives participants ready to use tools and strategies for implementation.
Customer Experience Management Workshop is designed based on our real project experiences and it gives participants ready to use tools and strategies for implementation.
Workshop Overview
The following provides an overview of our Customer Experience Management module.
Introduction to Customer Experience
The Experience Economy
Understanding Customer Experience
Customer Experience Implementation
Customer Experience Framework
Customer Experience and Your Organization
Importance of Customer Touch-points
Understanding the Customer Lifecycle
Identifying the Current Customer Touch Points
Introduction to Designing the Customer Experience Lifecycle
Understanding Customer Value
Customer Emotional Engagement
Different Levels of Customer Experience
Practical Research
The Importance of Delightful Experience
Customer Motivation and the Experience Fullfillment
Your Customer Experience Strategy
Challenges of Implementing Customer Experience Strategy
Organizational Buy-in Strategy
Employee Engagement a Key to Customer Experience
Customer Experience Management
The Customer Experience Management Framework
Setting Expectations Internally and Externally
Establishing Measurable Goals
Communication Another Key to Effective Implementation
The Customer Experience Management for The Long Term
The following provides an overview of our Customer Experience Management module.
Introduction to Customer Experience
The Experience Economy
Understanding Customer Experience
Customer Experience Implementation
Customer Experience Framework
Customer Experience and Your Organization
Importance of Customer Touch-points
Understanding the Customer Lifecycle
Identifying the Current Customer Touch Points
Introduction to Designing the Customer Experience Lifecycle
Understanding Customer Value
Customer Emotional Engagement
Different Levels of Customer Experience
Practical Research
The Importance of Delightful Experience
Customer Motivation and the Experience Fullfillment
Your Customer Experience Strategy
Challenges of Implementing Customer Experience Strategy
Organizational Buy-in Strategy
Employee Engagement a Key to Customer Experience
Customer Experience Management
The Customer Experience Management Framework
Setting Expectations Internally and Externally
Establishing Measurable Goals
Communication Another Key to Effective Implementation
The Customer Experience Management for The Long Term
